Photo: anikolleshi on Unsplash, 2020; Grafik: Ingo H. Klett for © WEBER Packaging GmbH, 2020
“I'm sorry...!?”
Smooth business requires clear communication. That people understand each other. Be this through our language and/or the facial expressions or gestures of both persons. At the latest since the publication of Prof. Paul Watzlawick's literary bestseller we know.
You can't not communicate.
Because communication is behavior. And you understandably can't not behave. You always behave in some way. To something or someone.
Deaf people criticize mouth coverings
From deaf associations one learns in the meantime that the often quoted masks reaching over nose and mouth would make a reading of the lips and other facial expressions nearly impossible, yes a downright obstacle with the understanding would be.
This can only be confirmed by our employee responsible for corporate communications. He was last equipped for shopping at the bakery.
The bakery saleswoman looked at me questioningly. She hadn't understood me.
– Ingo H. Klett
Keeping a distance of one meter and fifty metres to the operating personnel, a plexiglass pane placed on the counter of the service counter as protection against accidental dripping and even provided with a textile nose-mouth cover, the friendly lady behind the service counter did not understand anything at all at first. If this happens umpteen times a day, it is very annoying for your staff and also for your customers.
As a former member of the rescue service Klett knows: There is no such thing as 100% safety from an infection via droplets or aerosols that have directly entered the mouth, nose or eyes. Neither with self-sewn nor with certified models for the health sector. He therefore prefers to talk about probabilities.
But if you want to equip your staff in consulting, sales and service with a 100% transparent, crystal-clear version, which also allows the interpretation of your own facial expressions, you should click on the black button right here ...