FAQs LOTUS-pro
+ How much time do I have to plan for the installation?
When we mount the plant on the wall about 30 minutes.
+ How difficult is the installation?
Only 6 screws need to be set for permanent installation on the wall, from which the unit hangs. Otherwise, only a 220 volt power connection and a ½ inch water connection is required. This work can be done directly by each customer himself.
We are also happy to arrange appropriate installation companies, which for a flat fee the install the system and put it into operation.
+ How is the briefing on the system carried out?
On site directly with the customer by our employees. This is documented in a handover protocol so that the process can also be carried out in accordance with HACCP. This means that there is always a responsible employee.
In addition, a 'how-to commissioning' is also available as a video.
+ There is a handover protocol and also a checklist, which should show the positioning of the device. Pictures are to be inserted in it, how do you do that best?
The images should be inserted directly into the document and sent to so WEBER.
+ What is the warranty period of the device?
One year.
+ Can the ozonated water also be used for floor cleaning?
When the floor is cleaned by machine, the mechanics and the liquid always play a role. This means: on tiles, ideally always use a microbrush pad in combination with the ozonated water. On textured tiles, on the other hand, you need a soft brush and the ozonated water.
+ Can cleaning or fragrance agents be added?
No. The ozonated water must not be mixed with other cleaners. This would cause the ozonated water to immediately become active against the cleaners.
+ Can the ozonated water also be used in dishwashers or washing lines of e.g. shopping carts?
Yes, this can be done without hesitation.
+ What can tersano do and what not?
Ozone has neither a high grease dissolving power, nor is it a descaler. It is intended for normal maintenance cleaning and can replace glass cleaner, maintenance cleaner and hygiene cleaner.
+ What other applications are currently available?
In the area of shopping stores, cash register belts and Plexiglas panes are already being hygienically cleaned. The advantage is that the ozonated water does not attack the structure and thus the transparency of Plexiglas panes. After each basic cleaning of machines, knives, cutting boards, surfaces Tersano can be used. In business equipment with changing personnel, such as delivery vehicles or offices, its use is ideal. In addition, the iClean Mini can also be used for hand disinfection.
+ What happens in the event of a fault on the device?
If there is a malfunction, WEBER is contacted first, who then arrange for a technician to take care of it immediately. contact request.
+ What does the percentage value mean for cleaning agents in general?
99.9% can be achieved by thoroughly washing hands with soap. However, disinfection only takes place from 5 log levels, i.e. from 99.999 %.
+ What means SAO-24
This is our designation for the standard version of the LOTUS-pro series with a 24-hour effect of the ozonated water. After that, it degrades and then exists only as demineralized water without ozone. In case of a fixed installation, it is mandatory to change the ozonized water daily, otherwise there is no ozone effect anymore!
+ Does the device need to be adjusted to the hardness of the water?
No, there is no possibility to set this on the device. Various test measurements have shown that the hardness levels are reduced by using the SAO-24 cartridges.
+ Spray bottles
The spray bottles available as accessories differ from the commercially available ones in that a spraying operation is possible in any position (even in hard-to-reach places). A special system gently reduces the number of spraying operations required for the user's wrist. A bag located in the spray bottle contracts slightly and creates a negative pressure, which enables a longer spraying interval.
+ Cleaning schedules
Existing cleaning schedules do not need to be rewritten - Tersano can additionally be used after each cleaning.
FAQs iClean-Mini
+ How do I put the iClean-Mini into operation?
Detailed instructions are included with each device. In addition, we can also provide you with a corresponding video.
+ What can Tersano do and what not?
Ozone has neither a high grease dissolving power, nor is it a descaler. It is intended for normal maintenance cleaning and can replace glass cleaner, maintenance cleaner and hygiene cleaner.
+ What other uses might there be for the iClean Minis?
In the area of shopping stores, cash register belts and Plexiglas panes are already being hygienically cleaned. The advantage is that the ozonated water does not attack the structure and thus the transparency of Plexiglas panes.
After each basic cleaning of machines, knives, cutting boards, surfaces can be Tersano can be used.
+ What warranty does the device have?
One year.
+ What happens in the event of a fault on the device?
If there is a malfunction, WEBER will be contacted first. In the case of iClean Mini, we will check and send you a replacement unit if necessary.
+ What does the percentage value mean for cleaning agents in general?
99.9% is already achieved by thoroughly washing hands with soap. However, disinfection only takes place from 5 log levels, i.e. 99.999%. At Tersano we are at least at log level 5, in some products even at log level 6.